What is MyHappyPoints? It's our way of showing our appreciation to those who support our small independent emporium.
I don't think I created a MyHappyPoints account the first time I bought something from you, can I still get points? Yes of course. Contact us using the email address you used to make your original purchase so we can resend an account activation email and allow you to claim your existing points.
How do I earn points? Creating a store account, shopping with us and coming back regularly to visit. Checkout the 'Earn Points' tab on your Happy Points panel to discover more ways.
How do I view my point balance? Your points balance is displayed on every page in the bottom bar (make sure you're logged in).
How do I redeem my points? Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward whoop!
Is there a limit to the number of points I can earn? No! However if we suspect you are abusing our loyalty programme i.e you haven't made a single purchase through our store in the last 12 months or we've noticed dishonest ordering behaviour then we reserve the right to block your account.
What happens to my HappyPoints when your store closes? Sadly when the Happy Emporium disappears so does our loyalty programme. No, Happy points cannot be exchanged for cash but nice try!
What do the 'approved', 'pending' and 'cancelled' statuses mean? Approved: These points can be redeemed on rewards immediately Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals. It prevents customers from using their points to collect a reward then returning the item later. If you're certain you want to keep your new item, feel free to request an early approval of your points! Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
What happens if a friend I refer cancels or returns their order? Your pending points will become cancelled and will be removed from your account. Why did my account balance go down? You, or someone you referred, cancelled or returned a purchase (bummer).
I completed an activity but didn't earn points! It can sometimes take a few minutes for us to process your activity and provide your points.
Can I use my points during checkout? Not directly - please redeem your points for a voucher which can then be applied during checkout.
How do I leave the program? If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again? Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback? Please click the speech bubble icon at the top of your screen to launch live chat or visit our contact us page.